Thank You Mare Owners for a Successful 2011 Breeding Season!

2011 was an exciting season for us at DeGraff Stables in Midway Kentucky.  Thank you to the many mare owners, veterinarian’s, breeding facilities and their dedicated staff that through their cooperation helped us provide exceptional service to meet the demanding schedules for successful equine reproduction!

We sent a five (5) question survey with EACH semen shipment.  These questionaires were completed by the mare owner and also the breeding farm and/or veterinarian responsible for providing reproduction services.  With 63.11% responding to our 2011 4th Annual DeGraff Stables Customer Satisfaction Survey; here’s what you said:

DeGraff Stables 2011 Quality Survey “Excellence In Breeding”

Rating Scale of 1 To 5:   #1 = Excellent To #5 = Unsatisfactory

Question #1 – DeGraff Stables Breeding Packet Requests; Contents, Contracts & Response Time: #1 = 90.91%

Question #2 – DeGraff Stables Office Contacts: Phone, Courtesy, Knowleadgeable, Follow Up:  #1 = 93.51%

Question #3 – DeGraff Stables Cooled Semen Shipment: Packaging, Documentation & Notification: #1 = 96.10%

Question #4 – Delivery Service Performance; Fed-Ex or Airline Timeliness of Package Arrival: #1 = 77.92%

Question #5 – DeGraff Stables Overall Cost for Fees and Shipments (Excluding Breeding Fees): #1 = 81.81%

Overall #1 Rating Including Delivery Services = 88.05%

DeGraff Stables Overall #1 Rating Excluding Delivery Services = 90.38%!!!!!